ShoutHost.Com offers a 99.9% Uptime Guarantee. That means your web site, icecast and shoutcast server that is directly through us is guaranteed operational 99.9% of the time in any calendar month. ShoutHost.Com's guarantee of 99.9% service uptime allows for 45 minutes of service outage per month as defined here. If any web site, icecast and shoutcast server that is directly hosted through us has more then 45 minutes of downtime then you will receive 1-Month Free Hosting credit added to your account.

For purposes of this guarantee, only downtime lasting at least 10 consecutive minutes is considered a service outage. And only on web site, icecast and shoutcast servers that are directly through us. Doesn't not apply to dedicated servers and web site, icecast and shoutcast servers that are hosted on that dedicated server.

ShoutHost.Com will not be held responsible for Service Outages resulting from non-ShoutHost.Com-operated equipment including, but not limited to, Internet NAP failures, DOS Attacks or congestion and/or backbone/network provider failures. Additionally, ShoutHost.Com will not be held responsible for delays in the registration or transfer of a domain due to InterNIC-related issues, for outages resulting from malfunctioning customer scripts and/or 3rd party applications/scripts or applications that are installed by the customer, or for unusual traffic spikes or "denial of service" attacks on customer web sites.

A Free month hosting will be only added upon request by the customer and upon determination that a service outage, as defined by this guarantee, has occurred. Credit is to be used for next month services and will not be applied towards the current months invoice. To claim your free month of hosting, you will need to submit a request to our billing department within the first few days that the service outage occurred. Only 1 credit is allowed per quarterly period. Please send any inquiries by submitting a ticket to the Billing Department.